EBR Interactive believes that companies are differentiated based not only on the quality of the products and services they provide but on the level of commitment to the success of the project. Post sales support is an important commitment and one that EBR Interactive takes very seriously.
Live Service – Using our reporting capabilities, the performance of the application is monitored and evaluated on an ongoing basis to determine call accuracy, transaction completion rates, and customer satisfaction. Your system can be fined tuned based on this data, to ensure that the application delivers on all of the business objectives as identified in the Design document.
Warranty – Customers receive a full ninety-day warranty on all software after the cut-to-service date.
Ongoing Support – Our Support Specialists provide unsurpassed service 24x7 to address any service-affecting technical issues.
We support all the custom applications we develop in a variety of ways. EBR Interactive offers Annual Software Maintenance Agreements to cover our custom software applications and products. These agreements offer the following benefits: